Our Freshness & Care Guarantee
Thank you so much for ordering with us! Every single loaf and treat is hand-crafted with care using traditional, long-fermentation sourdough techniques and fresh ingredientsâmade specifically for In-Store Pickup Only (unless of course we're at a local market đ).
Because of the time, patience, and preparation that goes into every batch, please take a quick moment to review our policies below:
Checking Your Order at Pickup
We take immense pride in everything that leaves the bakery. When you arrive to collect your order, please take a moment to look over your baked goods. If anything looks off, isn't what you ordered, or doesn't meet your expectations, let us know right away. We'd really like to resolve it on the spot!
Cancellations & Order Changes
Because our long-fermentation process begins days in advance, we are unable to accept cancellations, order changes, or issue refunds once an order is placed. Our baking schedule requires pre-planning that cannot be altered on short notice. If you forgot to order something, let us know, but typically you will need to place a new pre-order for the following week.
Returns & Food Safety
Due to food safety regulations and the perishable nature of fresh food, we cannot accept returns once items have left the bakery.
If Something Isn't Right
Your satisfaction means the world to us. If you discover a quality issue after youâve taken your order home, please contact us within 24 hours of your pickup time. While we cannot take product back, we want to make things right and will handle issues thoughtfully on a case-by-case basis.